Returns & Exchanges

If your jacket isn't quite what you wanted, you can return it or exchange it for a different size free of charge within 14 days of delivery.

At a glance

• Return period: 14 days from the delivery date
• Return shipping: Free with Yurtiçi Kargo
• Size exchange: Free, subject to availability
• Refund: Within 14 days at the latest from when we receive your return request

How do I return an item?

1. Submit a request. Send your order number, the item you'd like to return, and the reason for the return to admin@derileather.com. You can check the status of your order on the Order tracking page.
2. Get your return code. We'll send you a Yurtiçi Kargo return code by e-mail and SMS. Shipping with this code is free.
3. Pack it. Pack the item with its tags attached, in its original box or protective packaging. Include your invoice or a note with your order number.
4. Ship it. Drop off the package at any Yurtiçi Kargo branch with your return code within 10 days of your request.
5. Your return is approved. Once the item reaches us, it is inspected; when it is approved, we'll let you know and refund your payment.

Shipping costs for packages sent without a return code or with a different shipping company may be charged to you. Please don't send the item directly to our address; ship it using your return code.

Condition of the item

For your return to be processed smoothly, the item must:

• Have its tags attached and not removed,
• Be unused and only tried on,
• For leather items, be free of any perfume, deodorant, cigarette, or other odors,
• Have no stains, scratches, makeup marks, or damage to the leather,
• Be returned complete with any accessories (belt, spare buttons, dust bag)

You can try the jacket on at home just as you would in a store. We recommend trying it on over a thin top and without wearing perfume. By law, the buyer is responsible for any loss in value caused by use beyond ordinary trying on.

Size exchange

Size exchanges are free.

1. Send your order number and the new size you'd like to admin@derileather.com.
2. Ship the item free of charge using the Yurtiçi Kargo code we send you.
3. Once the item reaches us and is approved, your new size will be shipped.

If the size you want is out of stock, a return will be initiated and your payment refunded. For the fastest result, you can place a new order for the size you want right away and return the first item.

Instead of exchanging for a different style or color, we recommend returning the item and placing a new order.

When will my refund reach my account?

Refunds are made in a single payment to the payment method you used at checkout. The refund amount is sent to your bank within 14 days at the latest from when we receive your return request. How long it takes to appear in your account depends on your bank.

If you paid a shipping fee, it will also be refunded if you return your entire order.

Non-returnable items

The right of withdrawal does not apply to items made to your personal measurements, altered at your request, or personalized with a name, monogram, or similar. These items are clearly marked on the product page. Items purchased in standard sizes and discounted items can be returned.

Damaged or defective items

If your item arrives damaged, defective, or different from what you ordered, write to admin@derileather.com with photos. Together, we'll decide which option suits you best: repair, exchange, a discount, or a refund. In this case, shipping costs are on us. Details of your legal rights are set out in the Distance Sales Agreement.

Have a question?

You can reach us at admin@derileather.com or 0544 922 25 08 on weekdays between 09:00 and 18:00.