Distance Sales Agreement

This is a courtesy translation. The Turkish version is legally binding.

Last updated: 11.09.2026

Article 1 – Parties

1.1 Seller

1.2 Buyer

Article 2 – Definitions

For the purposes of this Agreement:

• Law: means Law No. 6502 on Consumer Protection;
• Regulation: means the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) published in Official Gazette No. 29188 dated 27.11.2014;
• Seller: means the legal entity whose details are set out in Article 1.1 and which offers goods to consumers within the scope of its commercial or professional activities;
• Buyer: means the natural or legal person whose details are set out in Article 1.2 and who acts for purposes other than commercial or professional ones;
• Site: means the Seller's website at derileather.com;
• Product: means the goods that are the subject of the Agreement, whose characteristics and price are specified in Article 4;
• Durable medium: means any tool or medium, such as e-mail, SMS, CD, DVD, memory card and the like, that enables information sent by or to the Buyer to be stored in a way that allows it to be reviewed for a reasonable period appropriate to its purpose and to be reproduced unchanged;
• Right of withdrawal: means the Buyer's right to withdraw from the agreement without giving any reason and without paying any penalty.

These terms have the meanings set out above wherever they are used in this Agreement.

Article 3 – Subject

The subject of this Agreement is to determine the rights and obligations of the parties, in accordance with the provisions of the Law and the Regulation, regarding the sale and delivery of the Product ordered electronically by the Buyer through the Site, whose characteristics and sale price are specified in Article 4.

Article 4 – Product, Payment and Delivery Information

4.1 Product information

The type, model, color, size, quantity and sale price (taxes included) of the Product are as follows:

[Completed at checkout]

4.2 Price information

Sale prices include VAT. For payments in installments, any installment interest is included in the total amount and has been shown separately to the Buyer at the payment step.

4.3 Order, payment and delivery information

Article 5 – General Provisions

5.1. The Buyer acknowledges that they have read the Preliminary Information Form and have been informed of the essential characteristics of the Product, the sale price including taxes, the payment method, the delivery terms and costs, the right of withdrawal and how to exercise it, and the channels for complaints and objections, and that they have confirmed this information electronically.

5.2. The Buyer understands that, by confirming the order, they undertake to pay the price of the Product and, where applicable, the shipping fee and any other amounts specified in Article 4.

5.3. The Seller is obliged to deliver the Product in sound and complete condition, in conformity with the characteristics specified in the order, together with any instructions for use and care.

5.4. The products are made of genuine leather. As leather is a natural material, provided that the products conform to the characteristics stated in the product description, slight differences between products in shade, texture, pores and veining, as well as natural marks and creases, are characteristic features of the goods and do not constitute a defect. Product images may show slight color differences due to screen settings.

5.5. If supplying the Product becomes impossible before delivery, the Seller shall notify the Buyer in writing or via a durable medium within 3 days of becoming aware of this, and shall refund all payments collected, including delivery costs, within 14 days of the notification date at the latest.

5.6. The language of this Agreement is Turkish. The Agreement and the Preliminary Information Form are sent to the Buyer's e-mail address after the order is placed and are retained by the Seller for at least 3 years.

Article 6 – Delivery

6.1. The Product is delivered via Yurtiçi Kargo to the delivery address specified in Article 4.3. The Seller hands the Product over to the carrier within 1–3 business days of the order date. In any event, the delivery period may not exceed the statutory maximum of 30 days from the Seller's receipt of the order.

6.2. Shipping is free for orders of ₺10,000.00 or more; for orders below this amount, the shipping fee is ₺99.00, as shown in Article 4.2.

6.3. If the Product is to be delivered to a person other than the Buyer, the Seller cannot be held liable if that person refuses to accept the delivery. Delivery to a person present at the delivery address who accepts it on the Buyer's behalf is deemed to be delivery to the Buyer.

6.4. The risk of loss of or damage to the Product until its delivery to the Buyer or to a person designated by the Buyer rests with the Seller. If the Buyer requests shipment by a carrier other than the one designated by the Seller, the Seller is not liable for any loss or damage that may occur from the time the Product is handed over to that carrier.

6.5. The Buyer should inspect the package upon delivery; if the package is damaged, crushed, wet or opened, the Buyer should have the courier prepare a damage report before accepting it. This does not affect the Buyer's rights regarding defective goods under the Law.

6.6. Shipments that cannot be delivered because the Buyer is not at the address or the address is incorrect are held at the carrier's branch for the period set by the carrier. Shipments not collected within this period are returned to the Seller; the Seller will contact the Buyer and offer the options of reshipment or a refund.

6.7. The invoice is issued electronically (e-Archive or e-Invoice) based on the billing address specified in Article 4.3 and is sent to the Buyer's e-mail address.

Article 7 – Right of Withdrawal

7.1. The Buyer has the right to withdraw from the Agreement within 14 days from the date on which the Product is delivered to the Buyer or to a third party at the address indicated by the Buyer, without giving any reason and without paying any penalty.

7.2. Where several products under a single order are delivered separately, the withdrawal period begins on the date the last product is received.

7.3. The Buyer may also exercise the right of withdrawal during the period between the conclusion of the Agreement and the delivery of the Product.

7.4. To establish that the right of withdrawal has been exercised in time, it is sufficient for the withdrawal notice to be sent to the Seller before the period expires.

7.5. Discounted products and products on promotion are also covered by the right of withdrawal.

7.6. If the Seller fails to provide the required information about the right of withdrawal, the Buyer may exercise the right of withdrawal without being bound by the withdrawal period; in any event, this right expires one year after the end of the withdrawal period.

Article 8 – Procedure for Exercising the Right of Withdrawal

8.1. The Buyer shall send the Seller a notice containing a clear statement that they are exercising the right of withdrawal, in writing or via a durable medium, through one of the following channels:

• E-mail: admin@derileather.com
• Post: Nurçin Ehlimanoğlu, Barbaros Hayrettin Paşa Mah. 1003. Sk. No: 4 İç Kapı No: 3, Gaziosmanpaşa / İstanbul

For notices sent by e-mail or WhatsApp, the Seller shall promptly confirm receipt of the notice to the Buyer via a durable medium.

8.2. The Buyer shall send the Product back to the Seller within 10 days of the date the withdrawal notice was sent. For shipments made via Yurtiçi Kargo using the return code provided by the Seller, the return shipping costs are borne by the Seller.

8.3. The Product should be returned complete, together with its invoice or return information and, where possible, its original packaging, tags and any accessories.

8.4. The Buyer is not liable for changes and deterioration resulting from the use of the Product during the withdrawal period in accordance with its function, technical specifications and instructions for use. The Buyer is liable for any loss of value resulting from use of the Product beyond the extent to which it could be tried on in a store (e.g. wearing it for extended periods, absorbed perfume, cigarette or similar odors, stains, removed tags, damage to the leather).

8.5. The Seller shall refund to the Buyer all payments collected, including the Product's delivery costs, without imposing any charge on the Buyer, within 14 days at the latest from the date on which the withdrawal notice reaches the Seller.

8.6. The refund is made in a single payment, in a manner appropriate to the payment instrument the Buyer used for the purchase. Details are set out in Article 10.

Article 9 – Exceptions to the Right of Withdrawal

9.1. Pursuant to Article 15 of the Regulation, the right of withdrawal cannot be exercised for the following contracts:

• Products prepared in line with the Buyer's requests or personal needs: products made to custom measurements, altered at the Buyer's request, or personalized with a name, monogram, print or similar;
• Products whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is unsuitable for health and hygiene reasons;
• Other cases listed in Article 15 of the Regulation.

9.2. Products purchased by selecting from the standard size options on the Site are not custom-made products and are subject to the right of withdrawal.

9.3. Products for which the right of withdrawal cannot be exercised are clearly indicated on the product page and in the Preliminary Information Form before the order is placed.

Article 10 – Payment, Installments and Refunds

10.1. Card payments are collected with 3D Secure verification through the infrastructure of iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a payment institution licensed by the Central Bank of the Republic of Türkiye. Card details are neither seen nor stored by the Seller.

10.2. Credit card payment options of up to 12 installments are shown at the payment step, subject to the terms of the card-issuing bank and applicable legal regulations. Installments are not available with debit cards or prepaid cards. The number of installments and any installment interest are subject to the agreement between the Buyer and the card-issuing bank.

10.3. For refunds due to withdrawal, order cancellation or defective goods, the Seller refunds the amount in a single transaction to the card the Buyer used for payment. The time it takes for the amount to appear in the Buyer's account varies by bank. For installment transactions, banks may, in line with their own practices, reflect the refund on the card either by canceling the remaining installments or in installments; this process is outside the Seller's control.

10.4. Payments made by bank transfer (EFT) are refunded to the IBAN of a bank account registered in the Buyer's name.

Article 11 – Defective Goods

11.1. The Seller is obliged to deliver the Product in conformity with the Agreement. If the Product is defective, the Buyer may, pursuant to Article 11 of the Law, exercise one of the following optional rights:

• to withdraw from the agreement by declaring readiness to return the goods sold;
• to keep the goods sold and request a reduction of the sale price in proportion to the defect;
• to request free repair of the goods sold, with all costs borne by the Seller, unless this would entail excessive costs;
• to request, where possible, replacement of the goods sold with a defect-free equivalent.

Requests for free repair or replacement with a defect-free equivalent are fulfilled within a maximum of 30 business days from the date the request is submitted to the Seller. The Buyer's rights to claim compensation are reserved.

11.2. Shipping costs for returns due to defective goods are borne by the Seller.

11.3. Liability for defective goods is subject to a limitation period of 2 years from delivery of the Product, even if the defect becomes apparent later. The limitation period does not apply if the defect was concealed through gross negligence or fraud. Defects that become apparent within six months of the delivery date are presumed to have existed on the delivery date.

11.4. Damage resulting from use other than ordinary use, failure to follow the care instructions or external factors, as well as the natural leather characteristics described in Article 5.4, do not constitute defects.

Article 12 – Default and Its Legal Consequences

12.1. If the Seller fails to deliver the Product within the period specified in Article 6.1, the Buyer may terminate the Agreement. In the event of termination, the Seller shall refund to the Buyer all payments collected, including delivery costs, within 14 days of the date the termination notice reaches the Seller.

12.2. If the Buyer defaults on payments made by credit card, the provisions of the credit card agreement between the cardholder and the bank apply; in this respect, the Buyer is liable to the bank.

12.3. Other consequences of default by the parties are governed by the provisions of the Turkish Code of Obligations No. 6098.

12.4. In cases of force majeure beyond the parties' control that could not have been foreseen or prevented, such as natural disasters, epidemics, war, strikes, and infrastructure and communication failures, the parties cannot be held liable for their obligations for the duration of such events. The Seller shall inform the Buyer as soon as it becomes aware of the force majeure event. If delivery is delayed by more than 30 days due to force majeure, the Buyer may terminate the Agreement and request a refund of all amounts paid within 14 days.

Article 13 – Personal Data

13.1. The Buyer's personal data are processed under Law No. 6698 on the Protection of Personal Data (KVKK) for the purpose of concluding and performing the Agreement, in accordance with the KVKK Privacy Notice published on the Site.

13.2. Commercial electronic messages are sent to the Buyer only with the Buyer's separate consent pursuant to Law No. 6563 on the Regulation of Electronic Commerce. Consent is not a condition for concluding the Agreement and may be withdrawn at any time free of charge.

Article 14 – Dispute Resolution and Competent Authorities

14.1. The Buyer may first submit requests and complaints to the Seller through the contact channels listed in Article 1.1.

14.2. For disputes arising from this Agreement, the Consumer Arbitration Committees at the Buyer's place of residence or at the place where the consumer transaction was carried out have jurisdiction within the monetary limits announced annually by the Ministry of Trade; Consumer Courts have jurisdiction over disputes exceeding these limits.

14.3. Applications to Consumer Arbitration Committees may also be made through the Consumer Information System (TÜBİS) on e-Devlet (e-Government portal).

14.4. Pursuant to Article 73/A of the Law, applying to a mediator before filing a lawsuit with the Consumer Courts is a precondition for bringing the action. Actions to be heard by the Consumer Courts may also be brought before the court of the Buyer's place of residence.

Article 15 – Notices and Evidence

15.1. Notices between the parties are made to the e-mail addresses and addresses specified in Article 1. Unless a change of address or contact details is notified to the other party, notices sent to the previous address are deemed valid.

15.2. The parties agree that, in any disputes that may arise from this Agreement, the Seller's commercial books and records, as well as electronic order, payment and correspondence records, may constitute evidence under the Code of Civil Procedure No. 6100. The Buyer's right to present counter-evidence is reserved.

Article 16 – Entry into Force

16.1. This Agreement consists of 16 articles. The Buyer acknowledges that they have read, understood and electronically approved all terms of the Agreement and the Preliminary Information Form.

16.2. The Agreement was concluded and entered into force on [Completed at checkout] upon the Buyer's electronic confirmation of the order.

Seller: Nurçin Ehlimanoğlu

Buyer: [Completed at checkout]

Date: [Completed at checkout]